Refund Policy
Last updated: April 1, 2023
Thank you for dining with MunchBasket. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which you may request a refund and the process for submitting a request.
Returns
You have the right to request a return and refund within 30 minutes of the order time if the food provided is not up to our high standards of quality and freshness. Due to the perishable nature of our products, we cannot accept returns beyond this timeframe.
Refund Eligibility
To be eligible for a refund, your item must be in the same condition that you received it. It must also be in the original packaging. We may require a receipt or proof of purchase to complete your refund.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
Wrong Order
If you received the wrong order, please contact us immediately at +44 20 7946 0958. We will ensure the correct order is delivered to you promptly, or a refund will be issued for the incorrect item.
Non-Refundable Items
Please note that certain items are non-refundable, including:
- Gift cards
- Discounted items
- Specially commissioned or personalized items
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Contact Us
If you have any questions about how to return your item or about this refund policy, please contact us at the following:
Phone: +44 20 7946 0958
Location: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Modifications to Policy
MunchBasket reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
To maintain the integrity of our service and products, MunchBasket thanks you for your understanding and compliance with our refund policy, as it helps us ensure that all customers have a satisfactory experience.